china delivery

Which courier to be used for china delivery and how to calculate a delivery fee?

Delivery fee  : We use S.F. Express for dispatch in order to provide customers with the fastest delivery service.  

                       Please visit S.F. Express website:  http://www.sf-express.com/hk/en/download/HK_Export_Rates_EN.pdf

How long does delivery take?

Under normal circumstances, the customer orders from ambi-dexter e-store before 10 pm from Monday to Sunday and confirms the success of order and payment. ambi-dexter will handle your order immediately and pack it and send it as soon as the next working day , And S.F. Express waybill number sent by e-mail to your mailbox for checking.

Expected Delivery Timeline:

* Due to the remote location, the delivery time may take up to 2-12 working days.

Remarks:

•    Because of the payment of surcharges, various kinds of taxes, or registration of the goods to the place of destination or application of import licenses, which all involve import laws in different countries, ambi-dexter must truthfully report on the value of the goods. In some countries more provisions must be carried within the details of the goods, including the value of the documents attached to the package, for clearance purposes. Therefore, ambi-dexter under any circumstances are not in accordance with customer requirements, adjust the value of the goods in the customs file.

•    Please note that all items will be delivered on schedule and with maximum flexibility. ambi-dexter delivers only when someone received. ambi-dexter does not assume any responsibility for the customer's request to leave the goods outside.

•    We reserve the right to decline delivery of goods to any customer at our sole discretion absolutely.

How can I track my order?

You can login as member, click on "login" to "my account", "my order" to check order status.

Can order items be delivered to another address other than the registered one?

You can manage your deliver addresses in “my account” > “address book”. In the checkout process, you can either select the address that you have saved or input the new address.

Cancellation

1) If for any reason cannot provide the goods or for any other reason the order cannot be delivered, ambi-dexter has the right to cancel the order. If this happens, ambi-dexter will inform the customer as soon as possible and the refund will be returned to the customer Alipay account.

2) The customer cannot cancel the order once the order confirmation is submitted. If you need more information or assistance, please go to contact us and contact Customer Service.

Return goods/Refund 

ambi-dexter provides "7 days Product Quality Guarantee” - 7 days after your receipt of the products . On receipt of delivery if you find the products not in good conditions, please go to contact us to contact our customer services.

Please provide the photo with the information provided by the customer as evidence. Once ambi-dexter Customer Service agrees to process the condition, Customer must return the product to Customer Service for verification.

If the customer returns, it is responsible for shipping.

If the customer fails to pay the additional tax or surcharge imposed by the relevant customs, the freight will not be refunded to the customer.

(A) Return policy

•   Customer must return the product to Customer Service.

•    If replaceable items are sold out, ambi-dexter will inform the customer as soon as possible and the refund will be returned to the customer Alipay account.

•   Customers cannot only return some of the products: If 4 pieces are installed as a set, they must be returned in full package instead of only one or two.

•    If gifts purchased with the product are out of stock, ambi-dexter will provide a similar gift instead.

•   To process returns, customers must go to contact us and contact Customer Service.

(B) Refund policy

Once verified and confirmed you are eligible for a refund, ambi-dexter will inform the customer as soon as possible and discuss with the customer the most suitable refund method.

Remark : For refund processing, customers need to go to contact us and contact customer service.

(C) Non-Refundable product

Exchange or refund of a product cannot be accepted in the following cases:

•   Any product without a proper proof of purchase

•   Products purchased more than 7 days previously

•   Where the related products for refund/exchange are not returned by customers 

•   Any gifts or trial pack

•   Product packaging is not intact, damaged or remarkable with dirt

•   Any product rejection due to personal preference

•   In case of dispute, ambi-dexter reserves the right of final decision.

Data protection

ambi-dexter is committed to safeguarding the privacy of individuals with respect to personal data.  We therefore make sure that our policies and practices in relation to the collection, use, retention, transfer and access of personal data comply with the requirements of the Personal Data (Privacy) Ordinance (Chapter 486) (the “Ordinance”) under the laws of Hong Kong.  Please refer to our Privacy Policy. 

Force majeure

Ambi-dexter shall not be liable for any delay or failure in its performance caused by or resulting from fire, flood, accident, riot, war, government intervention, embargoes, strikes, labour difficulties, equipment failures, or any other causes beyond the control of ambi-dexter.